David Keeling
IT Support Technician | CompTIA Security+ | Active Directory • Entra ID • Azure • Intune • Powershell | ITIL 4 Foundation
- Role
- IT Support Technician at First Financial Bank
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About David Keeling
Proactive and detail-oriented IT professional with hands-on experience in IT support, gained through supporting sensitive banking environments with strict security and compliance standards. Proficient in utilizing the ServiceNow ticketing system to troubleshoot software, hardware, and network-related issues, and in managing user identities and access through Active Directory and Entra ID. Familiar with managing enterprise endpoints and assisting with software deployment using SCCM and Microsoft Intune. Recognized for strong critical thinking, clear communication, attention to detail, time management, adaptability, and problem-solving.Committed to leveraging technical expertise and hands-on support experience to transition into Identity and Access Management roles and contribute to secure identity governance, access control, and reliable IT operations
Experience
IT Support Technician
Feb 2025 — Present · Cincinnati, OH, US
Provides IT support in a sensitive banking environment for 2,500+ users, contributing to an 87% first-call resolution rate and reduced overall downtime across the company. Manages user accounts in Active Directory, ensuring 100% accuracy in handling login credentials, password resets, and security settings Guide users through secure mobile device enrollment using Microsoft Intune and MS Authenticator, enabling compliant access to corporate resources Participated in deployment of Microsoft Authenticator and OneDrive, successfully onboarding over 2,500 users during migration to Microsoft, ensuring secure access and compliance across all corporate accounts. Participated in enterprise-wide rollout of Microsoft OneDrive and MFA for 2,500+ users, supporting secure cloud adoption and identity-based access across the organization.Diagnose device authentication failures by running dsregcmd/ status and repair issues using PowerShell scripts, restoring secure access to Webex, Outlook, and internal company resources for end users.
Education
University of Southern California
Master of Arts - MA, Specialized journalism
Prairie View A&M University
Undergraduate , Mass Communication/Media Studies
2016 — 2020
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