David Kennedy
Vice President of Customer Success at AppGate
- Role
- Vice President of Customer Success at AppGate
- Location
- Providence County, RI, US
- LinkedIn followers
- 500 followers
About David Kennedy
A dynamic and goal-oriented Technical Support and Customer Success leader with extensive experience in strategic planning, program management, team leadership and employee development, budget and revenue oversight, quality improvement, customer satisfaction, and relationship cultivation. Leverages technical expertise with strong leadership skills to empower and motivate teams. Consistently meets and exceeds established business objectives, demonstrating an ability to hit profit margin targets while focusing on employee development, effectively positioning a company for immediate and long-term success. Accomplishments• 2015 TSIA - Star Award Winner - Best Practices in Customer Service.• Customer Satisfaction continually scored above 4.8 out of 5.0 for Technical Support Incident surveys.• Consistently achieved margin targets will managing a multimillion dollar budget • Successfully started global support presence with offices in USA, Ireland, and Manila.• - Quality Initiatives. Led quality improvement efforts and took part in regular measurement and review meetings to help company achieve certifications.• Successfully Program Managed Software upgrade projects on a yearly basis for install base of up to 500 locations.• Successfully managed internal programs to build cross functional cooperation, quality improvement efforts, technical documentation, and improved workflow.• Designed and documented department procedures and technical documents to enhance the consistency and performance of my teams.• Technical Subject Matter Expert for Video On Demand, Near Video On Demand, Broadcast Media Servers, and Hotel Guest Services Solutions.
Experience
Vice President of Customer Success
Jan 2020 — Present
Education
Rhode Island College
BS, Industrial Technology - Management
1991 — 1995
Skills
- Computer Hardware
- Voip
- Software Development
- Scrum
- Program Management
- System Architecture
- Telecommunications
- Software Engineering
- Networking
- Microsoft Sql Server
- Cross-Functional Team Leadership
- Vod
- Network Design
- Saas
- Streaming Media
- Set Top Box
- Mpeg
- Integration
- Digital Tv
- Xml
- Ip
- Cross Functional Team Building
- Vmware
- Product Management
- Customer Support
- Virtualization
- Mobile Devices
- Iptv
- Cloud Computing
- Enterprise Software
- Testing
- Tl9000
- Professional Services
- Windows
- Technical Support
- Operating Systems
- Troubleshooting
- Broadband
- Switches
- Process Improvement
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