David Orourke
Team Manager @Atos
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WORK HISTORY
Team Manager @Atos
Edinburgh, GB
I manage 18 staff in a busy Contact Centre enviroment. I am responsible for the coaching of my staff, as well as encouraging them to develop themselves. As well as managing the team and helping to ensure we meet our Service levels, I also take a prominent role in projects within the Contact Centre. I am part of a Management team, that is striving to make Atos a better place to work for all staff that puts the customer experience first.I have put in place improvements to our Recruitment process and have lead on our Recruitment campaigns.I am Risk Champion for my area.
SKILLS
ABOUT DAVID OROURKE
With over 30 years experience dealing with many types of customer both face to face and over the telephone. I have over 13 years experience leading a team of Customer Service Advisor in a fast paced, challenging Financial Services Contact Centre. My aim is to get the best out of my team, helping our Department to achieve our objectives and ensuring the best customer experience possible.I am also a keen supporter of charities. I completed the Macmillan London to Paris cycle in 2015 as well as organise my own \'round the coast of Britain\' motorcycle trip in 2008.I am a Blood Biker - volunteering both in the bike and in spreadsheets, helping to pull together how much we do to help the NHS. I have a keen interest in renewables and looking to learn more about helping our planet.
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