David Jones

About David Jones

I am a Call Center Manager at DAVY KNAPP PHOTOGRAPHY, INC, where I lead and supervise a remote call center team for a luxury fine art studio. With over 1.5 years of experience in this role, I have developed core competencies in team building, call center administration, and sales operations. My mission is to ensure high-quality customer service and meeting scheduling goals, while promoting a consistent focus on exceeding sales targets and ensuring excellent client service. In addition to my call center management role, I have been a Business Development Specialist at DWJ Equities for 19.5 years, conducting business consulting throughout the sales, marketing, telemarketing, and small business worlds. I have worked with high-profile clients such as United Health Care, Wyndham Resorts, and Comcast Cable, providing a wide array of business consulting services such as training services, profit and loss analysis, and increasing company efficiency. I am also looking for new opportunities to leverage my skills and experience in different industries and domains.

Experience

1. Call Center Mnager

   Davy Knapp Photography, Inc

   Sep 2022 — Present

   Manage and supervise a remote call center team for a luxury fine art studio, ensuring high-quality customer service and meeting scheduling goals.• Spearhead hiring, training, and development of booking specialists, promoting a consistent focus on exceeding sales targets and ensuring excellent client service.• Provide hands-on leadership during challenging customer interactions, offering guidance and resolving escalated issues effectively and professionally.• Lead team meetings to establish call center goals, identify trends, and clarify processes, promoting transparency and effective communication.• Conduct performance monitoring to ensure desired service levels were achieved, taking corrective actions when necessary, demonstrating strong data-driven management skills.• Leverage sales closing abilities and leadership, fostering an upbeat, charismatic, and result-driven work environment.

Education

• ITT Technical Institute-Indianapolis

  Associate of Science (A.S.)

  2012 — 2014