David Johns
Financial services industry veteran with experience in leading diverse teams across a wide-array of geographical markets. Passionate about building engaged, winning cultures and helping people achieve their goals.
- Role
- Chief Retail Officer at Prevail Bank
- Location
- Eau Claire, WI, US
- LinkedIn followers
- 500 followers
About David Johns
My leadership philosophy is based off the principle that our relationships with clients are only as strong as our relationships with each other. I have a deep, personal passion for leading engaged teams who are passionate about not only providing a customer experience that is second to none, but also helping clients achieve their financial goals. I am extremely enthusiastic about team member and company success and am committed to enriching the lives of others through inspiration based leadership.
Experience
Chief Retail Officer
Mar 2021 — Present · WI, US
Provide strategic direction and leadership for all of retail banking, mortgage, marketing, and contact center• Part of Executive Leadership team that steers high level bank direction, focus, and strategies• Creating ground level strategies to enhance customer engagement and connectivity to the bank• Developing branch level key performance objectives for all roles in retail banking locations• Manage Retail Banking P&L plans with focus on enhancing overall branch cost effectiveness• Responsible for customer experience, sales, credit, and risk outcomes of retail and mortgage• Develop and integrate extensive sales and service strategies to promote bank growth• Conduct weekly/monthly coaching sessions with Retail, Mortgage, and Marketing leaders• Design outreach strategies for branches to impact new customer growth and customer retention• Act as community liaison for Prevail Bank in served communities
Education
Chippewa Valley Technical College
Business, Management, Marketing, and Related Support Services
2007 — 2008
Chippewa Valley Technical College
Liberal Arts
2004 — 2006
Skills
- Microsoft Office
- Sales
- Consumer Lending
- Retail Banking
- Commercial Lending
- Business Relationship Management
- Deposits
- Customer Service
- Relationship Management
- Commercial Banking
- Coaching
- Loans
- Small Business Lending
- Loan Origination
- Team Building
- Management
- Finance
- Financial Analysis
- Credit
- Time Management
- Banking
- Risk Management
- Cross Selling
- Financial Services
- Leadership
- Credit Analysis
- Sales Management
- Lines of Credit
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