David Hess

About David Hess

As Director of IT Infrastructure Operations at Medi-Share—the nation’s largest healthcare sharing organization—I lead a high-performing team of 21 professionals responsible for network and server operations, service desk, and enterprise telephony across a Cisco-based call center supporting 700+ staff.With over 28 years in IT and a proud background as a U.S. Navy veteran, I bring a mission-driven approach to ensuring the reliability, security, and performance of critical systems that power our organization’s vision. My leadership is grounded in a passion for operational excellence, continuous improvement, and delivering measurable value to both internal stakeholders and our member community.I specialize in:IT infrastructure strategy, budget management and executionCisco, Dell and Microsoft ecosystemsNetwork/server virtualizationITIL, Agile, and Scrum methodologiesBuilding collaborative, service-oriented teamsKnown for my strong communication skills and problem-solving mindset, I thrive in both independent and cross-functional environments. I’m committed to staying ahead of emerging technologies and fostering a culture of innovation and accountability.

Experience

1. Director IT Infrastructure Operations

   Christian Care Ministry

   Aug 2019 — Present · Melbourne, FL, US

   As Director of IT Infrastructure Operations, I lead the analysis, design, planning, implementation, and maintenance of all facets of the IT function at Medi-Share. I oversee a team of 21 professionals across network and server operations, enterprise telephony, and service desk support—ensuring secure, scalable, and mission-aligned technology services for over 700 staff members.Key Responsibilities:Provide strategic and operational leadership for infrastructure, including networking, server environments, telephony systems, and end-user support.Partner directly with the Chief Technology Officer and executive leadership to identify and implement cost-effective, future-ready technology solutions.Drive continuous improvement in service delivery, with a strong emphasis on internal customer satisfaction and operational excellence.Support mission-critical software development operations by ensuring infrastructure readiness and reliability.Lead the evaluation and integration of emerging technologies to enhance efficiency, security, and scalability.Leadership Philosophy:I believe that outstanding internal customer service is foundational to IT success. While our customers may not be external, their experience is no less important. I strive to create a culture where every interaction is an opportunity to deliver excellence.Notable Achievements:Strengthened the reliability and security of enterprise systems supporting 700+ users.Enhanced collaboration between infrastructure and development teams to streamline delivery of mission-critical applications.Championed initiatives to modernize infrastructure and improve service desk responsiveness.Fostered a high-performing, service-oriented team culture rooted in accountability and innovation.

Education

• Palatine High School

  High School Diploma, General Studies

  1977 — 1981

• University of Phoenix

  Masters of Science, Computer Information Systems

• Eastern Illinois University

  Political Science

• Troy State University

  Bachelor of Applied Science, Resources Management

• Tidewater Community College

  Associates of Science, Business Administration

Skills

• Network Administration
• Access
• Wan
• Customer Service
• Active Directory
• Windows Server
• Hardware
• Servers
• Computer Hardware
• Information Technology
• Integration
• Operating Systems
• Security
• Troubleshooting
• Cisco Technologies
• Leadership
• Disaster Recovery
• Cisco Systems Products
• Switches
• Process Improvement
• Networking
• Team Building
• Management