Dave Hahn

Senior Customer Experience Strategist @Centene Corporation

Design and operationalize enterprise systems that translate CX strategy and research insights into measurable, repeatable improvements across products, operations, and automation initiatives.Key ContributionsEnterprise Automation Program – $10 M cross-functional initiative• Defined the capability model and authored business requirements for an automation and task-management platform supporting utilization-management employees. Facilitated executive alignment and sign-off, bridging operations, clinical, and technical teams.Digital OKR Dashboard – Analytics & Value Enablement• Partnered with analytics leadership to design the organization OKR framework and dashboard, guiding mission definition and decision-making across Centene’s digital portfolio.Experience Enablement Loop – CX Charter Integration• Helped define the operating framework connecting research, analytics, and product implementation: researchers measure experience, analysts recommend improvements, and my systems translate those recommendations into actionable change measured by research.Executive Storytelling & Strategic Communication• Refined storytelling and presentation structure for multi-million-dollar transformation decks, ensuring consistent narrative alignment across product, operations, and technology leaders.Competitive and Comparative Analyses• Delivered strategic insights and benchmarks for product leadership, influencing roadmap prioritization and enterprise investment decisions.Results• Unified business and technology teams around a common language of capabilities and measurable outcomes.• Accelerated decision cycles and improved adoption of CX-driven transformation programs.• Established repeatable practices for requirement design, capability modeling, and stakeholder alignment now used across multiple divisions.Current scope: enterprise-scale automation, digital transformation, and CX enablement across business, clinical, and technical domains.