David J.

About David J.

I am a skilled technical communicator with over 22 years of experience, and with the proven ability to analyze complex information and communicate it simply. My ideal company is one that offers a valuable service to its customers through quality products and is driven by a clear vision for its future. This includes caring about the user experience through documentation and guidance. Technical writing combines my three passions: my love for writing, my love for technology, and my love for teaching. My current interests include artificial intelligence (AI), cloud computing, Amazon Web Services (AWS), and virtual private services for containerization.

Experience

1. Senior Technical Writer

   SCIENTIFIC GAMES

   Oct 2024 — Present · Alpharetta, GA, US

   Scientific Games is a global lottery and gaming company generating approximately $3 billion in annual revenue and serving government-regulated lotteries in more than 50 countries worldwide. MadCap Flare adoption and migration leadership. Led the adoption of MadCap Flare by presenting a strong logistical and financial case for modernizing Scientific Games online help. After approval, built two major help systems, completed formal Flare training, and executed complex RoboHelp-to-Flare migrations using advanced CSS, XML, and HTML expertise. Served as a lead and eventually the primary technical writer for the Customer Technical Education department, collaborating closely with corporate trainers responsible for domestic and international customer training programs. Systems owner through multiple product releases. Created, edited, and maintained seven enterprise help projects using RoboHelp, supporting complex hardware and software systems deployed across multiple jurisdictions. Edited and standardized hundreds of pages of technical manuals across more than a dozen documents, ensuring clarity, consistency, and adherence to evolving documentation standards. Contributed significantly to the department style guide, expanding content by approximately 35 percent; the guide was later adopted by additional departments company-wide. Led all departmental training video initiatives, including scripting collaboration, filming, voiceover, and post-production in Camtasia to support training and onboarding. These videos were consistently well received by internal stakeholders and external audiences for its clarity, polish, and instructional effectiveness.

Education

• Earlham College

  Psychology, French, Economics

  1989 — 1993

• Blue Sky Software

  RoboHelp Office Instructional Training, RoboHelp

  1999 — 1999

• Volt Services Group

  Introductory Coursework, Project Management, C#, SQL, .NET

  2002 — 2005

• Liberty University

  Master of Divinity - MDiv, Theology/Theological Studies

  2011 — 2018