David J. Czarneski
Executive Leadership Committee Member, Light the Night, Hartford County - 2022, 2023 @The Leukemia & Lymphoma Society
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WORK HISTORY
Executive Leadership Committee Member, Light the Night, Hartford County - 2022, 2023 @The Leukemia & Lymphoma Society
Hartford County, CT, US
I have taken the challenge to fundraise and pay it forward with the Luekemia & Lymophoma Society\'s Light The Night event. The dollars raised at Light The Night support the groundbreaking work LLS does every day. There’s so much going at LLS right now in research, support, and care. As always, LLS is leading the way by fueling an astounding number of FDA blood cancer treatments. In fact, over the last five years, LLS helped advance 75% of the almost 100 FDA-approved blood cancer treatment options. Those therapies are advancing / lifesaving treatments and cures for the 1.4 million Americans with a blood cancer. Please consider taking the challenge with me. Donations can be made by pressing the Media Link.
SKILLS
ABOUT DAVID J. CZARNESKI
I specialize in enhancing the customer experience within the digital, print, and transactional mail industry. Throughout my career in customer communication management, I’ve orchestrated the transition from provider of turnkey outsourcing solutions to comprehensive, tech-enabled managed services for market leaders including Exela Technologies, Pitney Bowes, and Broadridge.The business value I deliver the organization is two-fold -> internally focused on team performance and operational efficiency; and externally focused to optimize the customer experience. By addressing both sides of the equation, I generate top-line and bottom-line growth, and build the foundation for sustainable profitability.Respected for transparency and integrity, I build credibility with clients, senior executives, industry leaders, and employees. Whether I am selling service capabilities in a prospect presentation, reporting quarterly performance results, or sharing uncomfortable news with staff and clients, I deliver the message with confidence, clarity, and sincerity.I turn around underperforming operations by asking the right questions like, “How can we do this better?”. This approach enabled me to bring an unprofitable business unit from negative to positive within 4 months and consolidate 13 facilities into 3 mega-centers while maintaining high client satisfaction and a 20% profit margin. While metrics do fuel business results, I’m not all strategy and data-driven tactics. I am also an inclusive people manager who brings out the best in others by cultivating resilience and mutual respect. Staff at all levels know they can trust me and that I truly value their contributions. I guide teams to success by clearly communicating expectations, welcoming honest feedback, and focusing on long-term wins.I love the challenge of balancing customer experience with operational improvements. A Lean Six Sigma Green Belt and USPS Mail Piece Quality Control Certified Leader, my superpower lies in maintaining regulatory compliance and streamlining operations without impeding the flow of business.I know the digital, print, and transactional mail industry inside and out, and have exceeded revenue and productivity targets by integrating new technology across all business processes. I firmly believe that future success in our changing (not dying) industry will depend upon each organization’s ability to responsibly adopt AI and adapt delivery of customer communications to how people want to consume their information. Fortunately, guiding organizations through change is what I do.
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