Dave Hook
Manager, Library Innovation and Technology @City of Mississauga
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WORK HISTORY
Manager, Library Innovation and Technology @City of Mississauga
Mississauga, ON, CA
Manage multiple technology implementations including needs analysis, requirements gathering, procurement support, user acceptance testing, staff training and change management• Oversaw multiple technology projects for the Hazel McCallion Central Library renovation, ensuring successful, on-time implementations and improved services for customers.• Led the successful implementation of Bibliocommons discovery layer and mobile app, enhancing user experience and accessibility.• Manage a team of three business analysts, ensuring efficient workflow and project completion.• Implemented change management strategies to adapt to evolving organizational needs and improve processes.
EDUCATION
University of Toronto
MISt, Information Studies
University of Waterloo
BASc, Mechanical Engineering
SKILLS
ABOUT DAVE HOOK
An information management leader with over twenty years of experience managing library and information services• Successful management of multiple projects and teams including planning, budgeting, staffing and liaising with stakeholders, internal and external customers• As a change agent, regularly assessed and anticipated changing needs of the organization in order to strategically plan future information services• Demonstrated effective communication and interpersonal skills through delivering formal training sessions and speaking at conferences
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