David Hill

About David Hill

I am a product leader with deep operational roots, focused on building store technology that improves how work gets done on the front line. My experience spans product management, systems implementation, operations, and enterprise delivery, with an emphasis on simplifying complexity and enabling scale.My approach to leadership was shaped early in my career as a U.S. Marine, where accountability and ownership were foundational. Those principles continue to guide how I collaborate, lead teams, and deliver results.At EZCORP, I’ve spent the past decade helping evolve proprietary point-of-sale and store-facing systems, working closely with business, IT, and frontline partners. My experience includes product strategy and roadmap development, platform and vendor decisions, configuration and business rules ownership, and driving change management to ensure solutions are adopted—not just released.Today, as Director of Product – Store Experience, I lead the vision and execution for products that empower store teams, improve operational consistency, and elevate the customer experience. I enjoy navigating ambiguity, mentoring product talent, and building solutions that produce measurable business outcomes.

Experience

1. Director of Product - Store Experience

   EZCORP

   Oct 2025 — Present

   Lead product strategy, roadmap, and execution for store-facing technology platforms, with end-to-end ownership of product quality, adoption, and operational readiness.* Own the vision and roadmap for store experience platforms, including proprietary POS and related systems* Lead cross-functional teams across Product, Engineering, UX, Store Operations, and Quality to deliver scalable, frontline-ready solutions* Direct and manage a globally distributed UAT team (6 members) responsible for end-user validation across multiple regions* Mature the UAT function to ensure releases align with real-world store workflows and business rules* Define success metrics for adoption, performance, and quality, ensuring solutions are trusted and usable at scale* Partner with operational leaders to plan rollout, training, and change management strategies* Mentor product managers and UAT professionals, strengthening product thinking, execution discipline, and quality ownership* Balance near-term operational stability with long-term product strategy and platform evolution

Education

• The University of Texas at Dallas

  Master of Business Administration (M.B.A.), Project Management

  2010 — 2013

• The University of Texas at Dallas

  Graduate Certificate in Project Management, Project Management

  2011 — 2012

• Western Kentucky University

  Bachelors of Science, Business Economics

  2006 — 2009

• McNeil HS

  Diploma

  1995 — 1999

• Grossmont College

  none, Economics

  2004 — 2006

Skills

• Business Process Improvement
• Microsoft Office
• Project Delivery
• Strategy
• Analysis
• Saas
• Banking
• Project Planning
• Team Leadership
• Analytical Skills
• Integration
• Project Portfolio Management
• Software as a Service (Saas)
• Project Management
• Software Development Life Cycle (Sdlc)
• Business Process
• Microsoft Visio
• Ms Project
• Sdlc
• Requirements Analysis
• Sharepoint
• Training
• Project Management Office (Pmo)
• Microsoft Excel
• Reporting
• Customer Service
• Innotas Ppm
• Planning
• Service Delivery
• Business Analysis
• Metrics
• Process Improvement
• Time Management
• Pmo
• Leadership
• Visio
• Vendor Management
• Requirements Gathering
• Management
• Team Building