David M. Hayes

Salesforce Administrator @Qsr Automations

Louisville, KY, US

Guide digital transformation by aligning business and technology.• Translate strategic business goals into technical requirements and workflows, owning full-cycle solution delivery: requirements gathering, user stories, process modeling, configuration, testing, deployment, and hypercare.• Partner with stakeholders to drive project execution, improve lead-to-revenue processes, and implement automation that enhances data integrity, quote accuracy, and sales velocity.• Optimize CPQ by configuring advanced pricing rules, guided selling, product bundling, discounting strategies, and approval workflows to streamline complex B2B SaaS quoting processes.• Lead change management initiatives, delivering user training, enablement, and documentation to drive adoption, boost productivity, and ensure seamless user experiences.Highlighted Projects:• Launched Partner Relationship Management (PRM) portal via Experience Cloud to scale indirect sales and streamline partner onboarding. Reduced Order processing time from two weeks to three days.• Implemented Marketing Cloud Account Engagement to align sales and marketing, drive lead nurturing, and automate campaign workflows.• Led Salesforce–NetSuite integration, enhancing quote-to-cash operations and financial visibility.• Implemented Conga Contracts for Salesforce (CFS) to digitize contract lifecycle management and accelerate deal closure.• Successfully executed large data migration from legacy systems to Salesforce.

Trailhead Academy

Configure and Administer a Salesforce CPQ Solution (CPQ301)

Trailhead by Salesforce

Bootcamp for New Admins

Western Kentucky University

Bachelor of Science - BS