David Hadobas
Executive, Board Member, Contact Center, Customer Care, Customer Experience, founder CCNG professional network
- Role
- Contact Center, Customer Care, Call Center Networking Evangelist at Ccng - Contact Center Network Group
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About David Hadobas
In 1990 I founded CCNG, the first network of professional management in customer contact center, customer service and customer experience management. CCNG is a professional peer network with a vertical market focus in customer contact and support.The CCNG network is unique in access to peer experience and perspectives on a wide variety of topics include contact center application solutions, managing customer operations and the agents, customer experience management strategies, and many other topics important to the people that actually run Customer Operation Centers across the country.CCNG works with members to host content, virtual programs, webinars, on-site regional events, and Senior Leadership events for senior level customer care management. Visit CCNG.com for details about joining the CCNG network.Specialties: Executive connections in call center, contact center, customer experience management and customer care Events, webcasts, membership, online resources, peer to peer networking for contact center and customer care professionals.
Experience
Contact Center, Customer Care, Call Center Networking Evangelist
Ccng - Contact Center Network Group
Jan 1990 — Present
CCNG is a network of industry professionals sharing and creating unique content based on peer experience and perspectives in Call Center, Contact Center and Customer Care. President and CEO of CCNG International Inc.
Education
California State Polytechnic University-Pomona
Bachelor of Science (BS), Marketing
1976 — 1978
California Polytechnic State University-San Luis Obispo
Business, Marketing
1978 — 1980
Skills
- Sales
- Management
- Team Building
- Customer Experience
- Customer Engagement
- Start-Ups
- Solution Selling
- Operations Management
- Webinars
- Workforce Management
- Brand Loyalty
- Sales Management
- Business Development
- Call Centers
- Direct Sales
- Team Leadership
- Thought Leadership
- Outsourcing
- Networking
- Call Center
- Cross-Functional Team Leadership
- Channel
- Team Management
- Saas
- Salesforce.com
- Webcasting
- Process Improvement
- Lead Generation
- Vendor Management
- Customer Acquisition
- Coaching
- Crm
- Account Management
- Sales Operations
- Customer Retention
- Professional Services
- Change Management
- Customer Service
- Bpo
- Strategic Partnerships
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