David Greenwood

About David Greenwood

I am a results-driven hospitality and franchising professional, with demonstrated success in building effective teams and influencing clients to improve business. My strong leadership skills, excellent multitasking ability, are augmented with a proven capability to interact with all levels of management and clients. I am able to work with minimal supervision, in fast-paced environments. I have had proven success improving guest satisfaction scores through regional and property level training programs. I have been recognized as a team player with outstanding written and presentation skills. Specific areas of expertise-Brand Leadership-Revenue Management-Operational Support-Franchising-Training-Brand Communications-Brand Integration-Brand Standards-Team Leadership-Field Marketing-Portfolio Management-Service Delivery Improvement-Speechwriting

Experience

1. Regional Director, Franchise Openings

   洲际酒店集团

   Mar 2019 — Present · Allentown, PA, US

   Act as the primary liaison between the Franchisee/General Manager and all related internal personnel (NHOP Program and Support teams, Franchise Sales, Franchise Revenue Management, Field Services, Property Improvement Consultants, Quality Consultants, Sales Development Regional Directors, IT, HSS) to ensure a consistent line of communication during the opening process.Develop and execute procedures for New Hotel Opening date parameters for all new hotels. Provide details necessary to the tracking system for critical task list activities to include but not limited to all visits and actions outlined in the critical path. The tracking systems would also maintain information on opening statuses and ensure all paperwork is completed and submitted in a timely manner. Generate and analyze weekly/monthly reports to assess NHOP activities and the areas of opportunity, concern, etc. Monitor, identify, and implement needed changes to existing tactical and strategic New Hotel Opening plans.

Education

• Miami University

  BS, English Education

  1987 — 1991

• Cornell University

  Professional Certificate, Leadership: Enhancing the Owner / Operator Partnership

Skills

• Hospitality
• Yield Management
• Hotels
• Team Leadership
• Revenue Management
• Restaurants
• Hospitality Industry
• Front Office
• Team Building
• Revenue Analysis
• Change Management
• Budgets
• Food
• Customer Relations
• Hospitality Management
• Meeting Planning
• Pre-Opening Experience
• Guest Service Management
• Micros
• Banquets
• Franchising
• Contract Negotiation
• Online Travel
• Concierge Services
• Leisure
• Catering
• Income Statement
• Hiring
• Property Management Systems
• Menu Development
• Rooms Division
• Training
• Customer Satisfaction
• Operations Management
• Hotel Booking
• Pre-Opening
• Lodging
• Restaurant Management
• Forecasting
• Onq