David Green
Sr Customer Success Manager @Ellucian
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WORK HISTORY
Sr Customer Success Manager @Ellucian
Kitchener, ON, CA
Serve as a strategic advisor to leaders, aligning institutional priorities to platform capabilities• Own a portfolio of 57 higher education institutions with ARR of $57M+• Support multiple ERP’s and 20+ add-on products, in mixed environments (SaaS, IaaS and on-premise)• Renewal rate of 98% for core ERP• Create a long-term plan of customer strategic goals and track progress. • Collaborate cross-functionally with Sales, Product, Support, Implementation teams, marketing• Identify risk to the customer and create a path back to health• Host executive business reviews and data-driven check-ins to demonstrate ROI,• Mentoring and training new staff members
EDUCATION
Wilfrid Laurier University
BA, Economics and Political Science
ABOUT DAVID GREEN
Experienced Customer Success Manager with a demonstrated history of working with complex organizations with multi-million dollar contracts. Skilled in Sales, Management, Software as a Service (SaaS), Sales Presentations, and Sales Process.
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