David Graham
Manager IT Service Desk @International Vitamin Corporation
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WORK HISTORY
Manager IT Service Desk @International Vitamin Corporation
Greenville, SC, US
Manage a team of four individuals located across the country supporting five IVC locations. Company has over 1500 Corporate and manufacturing end users. Managing incoming ticket workflow around 7 to 9K tickets per year. Responsible for numerous projects, licensing, procurement, change management, various technologies, business operations, Servicedesk application, desktop support and executive support to all company locations. Closely work with the business and across the Information Technology organization defining, delivering and supporting IT technical solutions and roadmaps. Establish SLA’s and best practices for service desk team members. Provide leadership to service desk team; identify, evaluate and resolves business issues; develop and maintain service desk services’ catalog of supported products, service tools; provide a customer service escalation path and hands-on deskside services to the local and remote sites.
ABOUT DAVID GRAHAM
30+ years of customer focused service in Information Technology. ITIL Foundations Certified. Technical professional with extensive experience leading and managing staff and IT projects. Lead and mentor staff empowering them to grow professionally while delivering high quality customer focused service. Experience includes wide range of applications and operating platforms in large LAN/WAN environments. Manage major IT implementation projects, Executive support, help desk/ desktop support teams, managed services department, image/application distribution teams, and service delivery of software/hardware projects. Numerous management development courses completed. CEO award winner 2013. I will bring integrity, honesty and a strong work ethic to your company.
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