David Kirkham
Business Development Manager - Financial Services Uk and Ireland @Precisely
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WORK HISTORY
Business Development Manager - Financial Services Uk and Ireland @Precisely
IE
Engage customers at their moment of needToday\'s businesses need to be laser focused on the customer. Omnichannel communications, and customer experience are the top two corporate priorities in 2021. But what constitutes a truly omnichannel experience? Omnichannel means lifecycle marketing – whether a customer is discovering, buying, onboarding, or reaching out for service – they expect you to be there. Companies that can deliver satisfying, personalized experiences – no matter how, where or when the customer chooses to interact – can win lasting loyalty and accelerate business growth. Additionally, companies that make customer experience management a priority grow revenues 41% faster than their competitors.By connecting with customers when, where and how they desire, using personalized and data-driven insights, businesses are creating the game-changing experiences that customers demand. EngageOne solutions from Precisely offer a leading range of products, which, backed by our services and know-how, enable your enterprise to make better decisions. Create seamless, personalized and omnichannel communications on any medium, anytime. Host these solutions in house and allow us to enable your team to maximise your customer experience. Alternatively, allow us to host the technology whilst our expects deliver these services to your business. Please contact me to discuss how we can help you.
EDUCATION
The University of Salford
Master of Business Administration (M.B.A.), Business Administration
Central Manchester College
High School, Business Studies
SKILLS
ABOUT DAVID KIRKHAM
Today\'s businesses need to be laser focused on the customer. The consumer of today is connected, empowered, more informed and expects immediacy. They interact with organizations when they want, how they want. They expect organizations to know them. They treat their peers as experts and social interactions mean businesses are now engaging with an audience of audiences. The connected customer can become a formidable foe or ally for any organization and they control the relationship. Customer Engagement is the sum total of a customer\'s combined experiences with an organization. A customers\' level of engagement ultimately determines their future behaviour such as retention, future purchases, recommendations, and defections. While the value of strong customer engagement is acknowledged by the business community, the reality is extremely difficult to achieve. This is largely due to organizational silos bounded by technical point solutions, often delivering disconnected or competing customer experiences. The end result is project based solutions focused on marketing, selling, and servicing customers - not on customer engagement.PBS - one of the world’s Top 100 Software Companies - delivers solutions that help businesses engage their customers in a consistent, relevant, impactful way across any touch point. Our solutions are complete, but completely open. We can build or build upon the customers\' existing infrastructure supporting a best of breed or best of suite implementation. PBs\' advantage is our ability to enhance the entire customer journey at any entry point and provide predictive, personalized, and timely communications that serve todays connected consumer.What\'s more, our ability to help our customers realise the value immediately is a key strength in our offering.“Time to value in delivery of PBS’s data quality capabilities is seen as a strength by customers…” - Gartner Data Quality ReportPlease contact me to discuss how we can help you.
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