David Grote

WORK HISTORY

EDUCATION

SKILLS

ABOUT DAVID GROTE

An enthusiastic, creative and progressive Leader with over 30 years of practical experience in Leadership, Leadership Development, Transforming Organizations, IT Service Management, Automation, Variable Cost Productivity, Relationship Management, Sales Execution, IT Infrastructure Outsourcing, P&L Management and creation of shareholder value. Cross-functional business experience in IT Service Management, Sales, Information Technology, Quality, Engineering and Manufacturing.Program Manager | Project Manager | P••••••••@me.comA leader building operations and organizations that provide consistent, persistent operational excellence, driving high customer satisfaction and retention along with strong financial performance. A career legacy of taking on an organization\'s\' toughest challenges, biggest projects, and most serious operational issues.A transformation leader, creating a vision for business or organizational growth, communicating that vision to an organization, recruiting and building teams committed to Integrity, a Passion for Excellence, and Empathy, and then making the vision a reality.CORE COMPETENCIES- Leadership- Program Management- Project Management- IT Outsourcing- Business Consulting- Process Development- Continual Improvement- Leadership Development- Offshore ServicesACCOMPLISHMENTS- Drove more than $30 million in annual variable cost productivity for service desk and desk side services across North American operations- Key to winning a $45 million technology refresh project for retail outlets by building the project plan, and project cost model, participating in the negation of terms and conditions, and envisioning and building technology to manage the project work real-time- Led the implementation of more than $200 million in services for new service agreements with Fortune companies, delivering all manner of IT services delivered globally.