David Gaona
Selling Partner Growth Associate @TikTok
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WORK HISTORY
Selling Partner Growth Associate @TikTok
London, GB
Delivered support to marketplace sellers in a fast paced, data driven environment, working with performance metrics and operational processes to support account growth, platform adoption, and overall seller success.Worked at the intersection of customer operations, data analysis, and platform workflows, monitoring seller performance, identifying trends, and contributing to data decisions that improve engagement and operational efficiency.Collaborated with cross-functional teams to resolve issues, account management processes, and ensure a consistent experience across the seller lifecycle, strengthening my ability to operate in structured, high growth environments.
EDUCATION
Universidad Militar Nueva Granada
Bachelor's Degree, Biomedical/Medical Engineering
Northumbria University
Master's degree, Business with Business Analytics
ABOUT DAVID GAONA
I bring together a background in engineering, business analytics, and customer facing operations, which allows me to approach customer success and operational challenges with a structured, data driven mindset. Currently working at TikTok in a growth focused role, supporting seller success through data analysis, performance tracking, and cross-functional collaboration.Throughout my career, I’ve worked at the intersection of customer processes, operations, and data where insights translate into better customer experiences and scalable processes. I’ve supported B2B environments by working with operational data, performance metrics, and CRM platforms to improve onboarding, account management, and ongoing customer operations.My analytical foundation allows me to work confidently with data analysis and reporting, using tools such as SQL, Excel, and Power BI to build dashboards, track KPIs, and support informed operational and customer focused decision making, while improving data quality and visibility across teams.If you’re looking for an analytical customer success or operations professional who brings a strong data driven approach, I’d be happy to connect and discuss how I could support your team.
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