David Forster-Phillips

Solutions Architect @Concord

Richmond, VA, US

Provides technical leadership, architecture design, systems integration, and delivery oversight across a multi-account portfolio, from pre-sales through to ongoing support. Operates across US and UK clients including financial services, legal, technology, and media/publishing. Mentors and develops consultants, shaping architectural standards across the team.Leads the Assurant account end-to-end, with ownership spanning content model design, hosting architecture, systems integration, and full-stack implementation.Further notable solutions: • Led headless content platform modernisations across five enterprise accounts, migrating legacy monolithic CMS solutions to Bloomreach and enabling composable architecture adoption. • Architected a phased migration from a monolithic commerce platform to Commercetools, with an event-driven AWS EventBridge integration layer maintaining eventual consistency between legacy and modern systems. • Led an urgent AWS infrastructure migration using Terraform following a hosting partner\'s withdrawal, achieving zero service interruption. • Replaced a retiring crawler-based search solution with an event-driven Contentstack and Algolia integration, delivering real-time index updates on publish, faster search performance, and advanced capabilities including synonyms and result pinning.Notable clients also include Cengage, Franklin Templeton, Google, Morrison Foerster, Starbucks, and Virgin Experience Days.Also led two internal initiatives: • A composable commerce starter built on Next.js, Contentstack, and Commercelayer, establishing a production-ready baseline designed to reduce time-to-market for new engagements. • An AI-powered agile orchestration platform using LangGraph and FastAPI, automating JIRA sprint workflows through a multi-agent (analysis, UX, development) system with human-in-the-loop review gates and a real-time dashboard.Engaged via Authentic Digital (2018 – 2022); Concord acquired Authentic in 2023.