David Fochi
Customer Success Team - Technical Operations Emea @Kornit Digital
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WORK HISTORY
Customer Success Team - Technical Operations Emea @Kornit Digital
Dusseldorf, DE
Customer Success Team - Technical Operations EMEA - Automation Printing Industry Expert in technical and training management for the digital printing industry, specializing in XDi, 3D, DTG, and DTF, supporting customer growth through strategic ramp-up, advanced training, and sales-oriented projects. What I Do Management of installations, testing, and maintenance for end customers. Customer ramp-up management, ensuring a smooth transition and optimizing printing system performance. Technical and training development, creating continuous learning paths for customers and partners. Demo & business development, assisting sales teams with hands-on tests and showcases of printing technologies. Tailored solutions design and implementation, adapting configurations and workflows to meet customers’ production needs. Key Competencies Printing workflow optimization, advanced calibration, and troubleshooting. Creation of training materials, technical guides, and digital learning resources. Coordination between technical and commercial teams, enhancing product-market integration. Goal Driving innovation and efficiency in digital printing technologies, maximizing value for customers and partners. Always open to new collaborations and opportunities in the digital printing industry!
EDUCATION
Academy of Carrra - University
Univeristy, Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT DAVID FOCHI
My passion is helping startups grow through operational excellence, customer success, and intelligent automation. With hands-on experience in the printing technology industry, SaaS integration, and AI-powered workflows, I support early- and growth-stage companies in building resilient systems and scalable sales models. I\'ve worked in EMEA and Global with teams in Germany and Italy, and I\'m always open to new collaborations where innovation and execution meet. Customer Success Team | Field Service Expert | Project Coordinator – EMEA Technical and management professional with over 15 years of experience in digital inkjet printing and textile automation, developed in global companies such as Kornit Digital, Brother EMEA, MS Printing Solutions, and Mimaki. I specialize in training, advanced technical support, and international project management, with a direct impact on customer satisfaction, technical team development, and process optimization. What I bring on board: • Training and certification of over 250 professionals per year • Installer, tester, and maintenance service for top customers • International training and e-learning projects (DOCEBO, Adobe, MadCap Flare) • Technical support via Salesforce (L2/L3) and on-site R&D and machine modifications • Coordination of EMEA-wide post-sales and cross-selling initiatives • Customer Success–oriented approach with continuous improvement and document innovation through video courses and LMS. • Foreign experience in Germany with a multicultural team • Business strategy for a company with a portfolio of clients spread across several sectors. Certified in leadership, workplace safety, CE compliance, project management, and negotiation (Google, Bocconi, University of Michigan, University of Toronto)
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