David Fernlund
Technical Support Specialist at GLDS
- Role
- Technical Support Specialist at GLDS
- Location
- San Diego County, CA, US
- LinkedIn followers
- 500 followers
About David Fernlund
Mr. Fernlund managed Customer Accounts for Service delivery generating revue of to annually. He supervised projects for several fortune 500 companies including Qualcomm and TransAmerica in the San Diego and Los Angles areas. He lead projects handling Call Center support at the tier one and tier two levels, Imaging of desktops/laptops, providing back end support for Telecommunications, Break-fix of end-use IT equipment, Support for customer retrofitting of 15 existing buildings and 10 new buildings being prepared for occupancy. Mr. Fernlund is passionate about ensuring that the customer is taken care of with world class service and has developed an understanding of executive-level strategic thinking through his work with Fortune 500 companies. Mr. Fernlund prides himself on his ability to work cross-functionally and in any environment. Mr. Fernlund Specializes in- Management - Telecommunications/VOIP - Training - Team Leadership - Process Improvement - Networking Infrastructure and operation
Experience
Technical Support Specialist
Feb 2021 — Present · Carlsbad, CA, US
Oversee the troubleshooting and maintenance of billing software, app, and multiple modules using SugarCRM to improve system functionality. Deliver technical support to clients and vendors via email and phone calls in diagnosing and repairing technical faults. Apply remote connection tools and programs to upgrade Broadhub applications via windows and Linux. Prepare and update technical support documents to ensure smooth flow of information across the department. Draft and incorporate new articles into knowledge base. Assisted in the successful launch and deployment of online customer self-service websites.
Education
New Mexico Junior College
AA
1978 — 1980
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