David Barbosa
Technical Lead @BMO
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WORK HISTORY
Technical Lead @BMO
Toronto, ON, CA
Senior Manager, Full-time employee for Collections Technology team, responsible for supporting BMO’s Enterprise Collections Platform (ECP360)- Providing technical guidance to team members (QA analysts, developers, and business analysts) during all phases of BMO’s Project Development Lifecycle (PDLC)- Reviewing and approving all change requests to the application’s architecture and design, making sure that scalable and maintainable software solutions to be delivered will meet business needs - Collaborating with project managers, business operations, and other stakeholders to define project technical requirements, priorities, and timelines- Performing periodic assessments of the team to identify technical debt, performance bottlenecks, and other issues, and working with the team to address them on time- Working closely with the director and project managers to develop and maintain financial forecasts, budgets, and resource allocation plans for technical projects
EDUCATION
Federal University of Rio Grande do Sul
Master of Business Administration (MBA), Public Administration
Universidade de Fortaleza
Master, Human-Computer Interaction
Universidade de Fortaleza
Bachelor, Computer Science
SKILLS
ABOUT DAVID BARBOSA
IT professional with 15+ years of expertise working in corporate and startup SaaS software companies from different business sectors such as government services, hospitality, and retail, always close to the product and implementation teams as well as end-users in the fields of IT Operations, Business Analysis, Customer Experience/Support, and Quality Assurance.I also have some years of experience as an assistant professor in different institutions, which contributed to exercise my interpersonal and communication skills. Highlighted skills:Service Operations, Integrations, Business Analysis, Customer Experience/Support, Service Management, Agile and Lean methodologies, Project Management, ITIL.
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