David Evans
Head of Operations @Carlisle Support Services
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WORK HISTORY
Head of Operations @Carlisle Support Services
London, GB
Key areas of focus:Delivering operational excellence through strategic leadership, process optimisation, and continuous improvement.Building and maintaining collaborative client partnerships to ensure long-term contract success and growth.Leading multi-disciplinary teams across safety-critical and customer-facing environments.Championing employee engagement, development, and retention to enhance service quality.Managing financial performance, budget control, and commercial outcomes to deliver sustainable profitability.
EDUCATION
University of Sunderland
BSc Artificial Intelligence (Hons), Computer Science
Derwentside College
Associate’s Degree, Computer Science
SKILLS
ABOUT DAVID EVANS
I am David Evans, a senior operations leader with a proven track record in delivering large-scale, multi-service contracts across the security, cleaning, customer experience, and facilities management sectors. My career is defined by transforming operational challenges into performance success stories, leading diverse teams, and driving measurable improvements in service delivery, efficiency, and client satisfaction.With a technical foundation in Artificial Intelligence and a deep understanding of complex operational environments, I combine data-driven decision-making with a people-centric leadership approach. This balance enables me to design and implement sustainable strategies that enhance performance, strengthen partnerships, and deliver long-term business growth.Throughout my career, I have successfully led high-profile contracts and turnaround projects—earning recognition such as the Outstanding Security Contract Manager/Director of the Year at the OSPAs. I am passionate about building high-performing teams, embedding continuous improvement, and delivering innovative solutions that exceed client expectations.Driven by excellence and operational integrity, I thrive in fast-paced environments where strategic thinking, adaptability, and collaboration make the difference between good and exceptional outcomes.
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