Davide M.
Service Account Manager @EOS Solutions Group
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WORK HISTORY
Service Account Manager @EOS Solutions Group
Milan, IT
Responsible for service coordination, customer relationship management and governance activities for strategic accounts, with a strong focus on service quality, operational continuity and business alignment- Customer relationship management and service governance- Coordination of technical and application activities- Planning, prioritization and monitoring of ongoing initiatives- Alignment between customer needs, delivery teams and business goals- Escalation management and continuous service improvement- Stakeholder management across customers, internal teams and partners- Technical leadership in Microsoft Dynamics 365 Business Central environmentsSkills:Service Management, Account Management, Customer Relationship Management, Project Management, Stakeholder Management, Technical Leadership, Continuous Improvement, Microsoft Dynamics 365 Business Central, Microsoft NAV, AL Development, C# Development, Microsoft PowerShell Scripting, Microsoft SQL Server, Microsoft 365
EDUCATION
Università degli Studi Guglielmo Marconi
Laurea L in Scienze e Tecnologie Informatiche, Ingegneria informatica
ITC - Istituto Tecnico Commerciale
Ragioniere e Perito Economico Aziendale, Economia aziendale/manageriale
ABOUT DAVIDE M.
My life, my goals, to the top of digital progress.
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