Davide Minelli
Program Manager Professional Services @Fortinet
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WORK HISTORY
Program Manager Professional Services @Fortinet
Milano, IT
Coordinates multiple Professional Services projects with Fortinet’s global Enterprise customers, providing guidance and stakeholders management to ensure they align with the contractual business outcomes and deliver the expected value.
EDUCATION
SDA Bocconi
MBA
Politecnico di Milano
Electronics Engineering (MSEE)
ABOUT DAVIDE MINELLI
As a senior ICT professional, I have built an extensive track record of achieving \'Trusted Advisor\' status with my managed clients. This accomplishment has proven instrumental in:> nurturing strategic enterprise B2B accounts, on a local and global scale;> developing value-added commercial and service offerings;> increasing profitability and growing successful, customer-centric teams in my organizations. In more detail, my key areas of expertise, with reference to the three stages of the customer lifecycle, are as follows:> SELL: Presales, Account management, Proposal preparation, Bid and Pricing strategy, contracts (MSA);> BUILD: End-to-End delivery of complex ICT solutions, driving international cross-function Projects;> RUN: After-sales Service and Operations management, Partner management, Professional Services, Managed Services, Upselling. I am strongly results-oriented, accustomed to working towards objectives and targeting metrics such as: incremental revenue, margin, customer satisfaction (Net Promoter Score), timely project delivery, Service Level Agreements (SLAs), total contract value conversion rate, order-to-cash, and revenue recognition. I hold a Full-time MBA from \'SDA Bocconi\' School of Management and a Master\'s degree in Electronics Engineering from \'Politecnico di Milano\'.
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