Davide de Villa
Community Sales Manager @International Workplace Group plc
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WORK HISTORY
Community Sales Manager @International Workplace Group plc
London, GB
HIGHLIGHTS:• Client account management with a portfolio £1.4m in revenue.• 100% customer satisfaction score in the NPS system. • Managing a site of 3800sqm. with 92% building occupancy.DUTIES:• Managed a portfolio generating £1.4m in revenue while maintaining a 100% customer satisfaction score on Net Promote Score (NPS).• Built and nurtured client relationships, driving tenant retention and contract renewals.• Led the sales cycle from initial inquiry to contract negotiation and onboarding, achieving annual revenue targets of £2m+.• Oversaw operations for a 3,800 sqm office space with about 80 tenants and 200 virtual clients,ensuring high service levels.• Developed and executed strategies for customer satisfaction, account expansion, and lease management.• Collaborated with cross-functional teams in finance, HR, and facilities management to enhance client experience and site performance.• Ensured compliance with safety and regulatory protocols through regular audits and risk assessments.
EDUCATION
E. FERMI College: Industrial Technical Institute
Electrical and Electronics Engineering
ABOUT DAVIDE DE VILLA
A dynamic and results-driven operations leader with over four years of experience managing client accounts, optimising business operations, and leading high-performing teams. Having lived in Australia for two years and in the UK since 2012, I bring a global perspective to my work. Adept at driving revenue growth, improving client satisfaction, and streamlining processes to enhance operational efficiency. I excel in relationship management, contract negotiations, and retention strategies to support long-term business success. With a proven ability to implement innovative strategies, I am committed to delivering excellent service and ensuring seamless operational execution.
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