Davide Bissacco
Emea Service Technical Support Engineer @Vertiv
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WORK HISTORY
Emea Service Technical Support Engineer @Vertiv
Piove di Sacco, IT
As a Technical Support Engineer for indoor precision cooling systems, I provide global technical coordination and support for chilled water, direct expansion, air/water free cooling and EconoPhase technologies. My role focuses on structured analysis of field issues, root cause investigations and cross-functional collaboration with R&D, Quality and Application Engineering teams.I analyze operational data, performance trends and alarm histories to detect functional deviations, assess control logic behavior and improve system stability and reliability. I also designed and developed a custom data analysis tool to automate the collection, processing and visualization of field data (alarms, logs and performance trends), supporting troubleshooting, service improvement and data-based decision making.I support Vertiv regional teams, service partners and customers during commissioning and troubleshooting activities, ensuring correct system configuration and stable operation across different environments.In addition, I contribute to firmware and hardware validation, assess non-standard configurations and retrofit solutions, and prepare structured technical documentation including Root Cause Analysis (RCA) reports.I am actively involved in NPDI activities, providing field feedback, supporting prototype validation and reviewing new product designs to ensure serviceability, maintainability and alignment with operational requirements.
EDUCATION
ITIS G.Cardano
Chief Technician in Electrical Engineering and Industrial Automation
SKILLS
ABOUT DAVIDE BISSACCO
I am a customer-oriented professional with a practical and structured approach to problem solving. I value transparent communication and constructive collaboration to build strong and reliable relationships.I am motivated by developing practical solutions that deliver measurable results while aligning technical requirements with business targets. My goal is to promote effective teamwork, ensure operational clarity and support smooth and sustainable execution across all stakeholders.
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