David Delozier

About David Delozier

As a Customer Success Manager at Leaseweb, I help customers achieve their goals and maximize their value from our products and services. With over ten years of experience in the company, I have developed strong skills in customer relationship management, process improvement, active listening, and retention. I am passionate about creating positive conversations with challenging customers, and I have earned multiple certifications from LinkedIn to enhance my communication and collaboration abilities.I believe that successful relationships with customers begin with delivering on our promises and exceeding their expectations, regardless of revenue. I take pride in having led and mentored the Client Service Delivery Team, consisting of Contract Management and Service Delivery. Ensuring timely and accurate order delivery and managing contractual and administrative affairs.As a Customer Success Manager, I take the lead in all aspects of customer onboarding, implementation, adaptation, and support. My relationships and close communication with the Sales and Operations teams ensure timely and accurate deliveries, thus creating an exceptional first impression on our customers. My mission is to earn trust and build relationships with customers and to show them that they made the right decision by choosing Leaseweb.

Experience

1. Customer Success Manager

   Leaseweb

   Oct 2021 — Present · Manassas, VA, US

Education

• ECPI University

  Associates, IT - Networking

  2004 — 2006

Skills

• Vendor Management
• Data Center
• Process Improvement
• Team Building
• Team Leadership
• Key Client Relationships
• Manage Client Relationships
• Cloud Computing
• Account Management
• Marketing
• Strategic Partnerships
• Business Development
• Cross-Functional Team Leadership
• Itil
• Contract Negotiation
• Business Intelligence
• Saas
• Management
• Integration
• Sales Operations
• Crm
• Salesforce.com
• Security
• Change Management
• Business Analysis
• IT Management
• Strategy
• Customer Service
• Enterprise Software
• Project Management
• Sales
• Solution Selling
• Troubleshooting
• Product Management
• Program Management
• Social Media Marketing
• System Administration
• Start-Ups
• Sharepoint
• Business Process Improvement