David Cron

About David Cron

Over my 20+ years with Hilton franchises, I\'ve worn many hats - from opening new properties to managing multiple hotels simultaneously. While the numbers speak for themselves ($700K+ GOP growth and $1M+ in added room revenue), what truly defines my career is how my teams and I handle challenges.When Hurricane Helene hit Asheville in September 2024, our Embassy Suites became a lifeline. Despite facing our own operational hurdles, we kept our doors open for stranded travelers, first responders, and community leaders who had nowhere else to go. By mid-November, we had fully restored operations - a powerful demonstration of my team\'s dedication and resilience.Throughout my career, I\'ve focused on building teams that genuinely care about guest experiences. This approach has consistently paid off, earning us #1 TripAdvisor rankings and top-tier SALT scores across multiple properties. I\'ve successfully opened several hotels, including simultaneously managing a 272-suite Home2 Suites alongside a 229-suite Homewood Suites - a challenge I particularly enjoyed.I believe great hotel management balances financial performance with genuine hospitality. This philosophy has earned recognition through multiple TripAdvisor Excellence Certificates and Hilton\'s Heart award for problem resolution.What gets me up each morning isn\'t just improving metrics - it\'s creating spaces where both guests and team members can thrive. I\'m proud that my properties don\'t just succeed financially; they become valuable assets to their communities, even during the toughest times.

Experience

1. General Manager

   Embassy Suites By Hilton Asheville Downtown

   Jun 2024 — Present · Asheville, NC, US

   Developed and inspired a management team that led the day-to-day operations of a high-end full service Hilton Hotel.Achieved #2 of 263 cleanliness ranking for Embassy Suites for 2024.Achieved #17 of 263 stay score ranking for Embassy Suites for 2024.Achieved #3 of 264 cleanliness ranking for Embassy Suites for 2025.Achieved #6 of 264 stay score ranking for Embassy Suites for 2025.Achieved #4 of 264 problem resolution ranking for Embassy Suites for 2025.Achieved #2 of 264 breakfast ranking for Embassy Suites for 2025.

Education

• Boston University

  Master of Science, Criminal Justice

• The Ohio State University

  Bachelor of Arts, Criminology

Skills

• Guest Satisfaction
• Policy
• Saflok
• Pre-Opening
• Lodging
• Front Office
• Management
• Team Building
• Onq R&I
• Hotels
• Administration
• Human Resources
• Onq
• Mentoring
• Budgets
• Payroll
• Hospitality
• Hotel Management
• Recruiting
• Staff Development
• Extended Stay
• Employee Relations
• Training Program Development
• Revenue Management
• Revenue Analysis
• Process Improvement
• Team Leadership
• F%26b Operations
• Food & Beverage
• Standards Development
• Employee Training
• Customer Service
• Sales
• Opening Hotels
• Time Management
• Customer Satisfaction
• Operations Management
• Coaching
• Training Delivery
• Leadership