David Rasmussen

About David Rasmussen

Conversational Designer & AI Trainer who\'s passionate about Stakeholder management with an intuition for collaboration/relationship building. An inclusive, culturally intelligent leader with a strong work ethic, high attention to detail, and a penchant for problem-solving. Nearly 20 years in multiple training and leadership roles in the DC & Tampa Bay metro areas-Dedicated to managing projects from inception to completion, ensuring goals are met in a timely manner and within budget; Proficient in operating independently or managing/leading disparate teams to accomplish diverse scopes successfully; Able to multitask, prioritize goals, manage resources, resolve issues, ensure quality assurance, and adhere to various and strict timelines with a propensity to incorporate improvements throughout the process-Proven knowledge in applying best practices to communicate ideas and concepts to diverse Stakeholders, developing projects and integral materials to disparate audiences; Skilled in applying analytical and evaluative methodologies and techniques to assess the efficiency and effectiveness of training, identifying key performance issues/gaps-Strong leader, with a penchant for team building and staff support; Knowledge of human capital practices and procedures, from hiring to retention to improvement; Well-adapted to delegate and empower, or manage up, as necessary, and adept at solving routine to complex staffing problems, mitigating issues, or elevating as needed-Ability to communicate effectively across all organizational levels with a heightened appreciation for internal and external customer service and business practices; Sensitive to the environment and culture, providing discretion as needed; Experience creating 508 compliant materials.(Additional information by request.)

Experience

1. Manager, Conversational Design

   Johnson & Johnson

   Nov 2022 — Present · Tampa, FL, US

   Manage the Conversational Design Team and support all projects, including IVR, and the content creation, remediation, and improvements for JAIDA, the Digital Assistant on Home-Develop Conversational content standards, evolve chatbot persona(s), governance, and our management process in partnership with all internal and external stakeholders -Manage projects and programs across all Functions and Sub-functions, GS and beyond - initiating, collaborating, creating, and developing new content, with a focus on end-user advocacy -Provide hands-on coaching, mentoring, and training to the larger Content Team on conversational (chatbot and IVR) writing style, standards, persona, and more-Conduct chatbot content audits and routine trends/reports to find opportunities for improvement and alignment to best practices -Analyze and communicate conversational design metrics (IVR, JAIDA performance, etc.), working with content owners and internal/external stakeholders to take appropriate actions to improve content or archive poorly performing intents/content-Manage content owners, current and future stakeholders, and the internal team on how best to implement changes to conversational content and future improvements (technical or otherwise)-As needed, handle key business partner relationships, helping them define content needs and find opportunities to improve conversational content, across platforms and channels-Stay up to date on the latest developments in Conversational Design, IA, GenAI, and best practices across the larger ecosphere, including content management and conversational design best practices and technology, search engine optimization, content trends, consumer behavior, and more

Education

• Boye & Co

  CMS Kick-off - Florida 2023

  2023

• Conversation Design Festival: Making AI Speak Human

  Conversational Design, AI Training, and Chatbot Enhancements

  2023

• University of South Florida

  Bachelor's Degree

Skills

• Adobe Captivate
• Content Management Systems
• Graphic Design
• Team Building
• Management
• Public Speaking
• Editing
• Training
• Sharepoint
• Instructor-Led Training
• Leadership
• Program Management
• Research
• Staff Development
• E-Learning
• Adobe Connect
• Employee Training
• Project Management
• Cms
• Blended Learning
• Leadership Development
• Analysis
• Usability Testing
• Webex
• Captivate
• Government
• Nonprofits
• Adobe Cre
• Training Delivery
• Microsoft Office
• Non-Profits
• Instructional Design
• Distance Learning
• Coaching