David Cole

About David Cole

My experience in non-profit organizations, sales, and leadership has been instrumental in my ability to engage, inspire, and lead others. I am a positive-minded and solutions oriented champion of people. I am motivated by helping others find solutions and meaning in their work. My style of leadership focuses on mentorship and guiding others in a way that helps them maximize their gifts, skills, and experience so that they can reach their full potential. The ability to unify people with very different personalities, responsibilities, and commitment levels toward one common mission is one of the most valuable skills I bring to the team.In addition to leadership, I have a gift for problem-solving. My experience in sales was instrumental in teaching me how to listen, ask the right questions, set clear expectations, and implement processes that meet the defined goals. I enjoy the challenge of solving problems and handling the unexpected. My logical method of critical thinking and ongoing journey to develop a high degree of Emotional Intelligence are two skills that have served me well over the years. Specialties: Leadership, Communication, Non-profit, CRM Administrator, Strategic Planning, Data Analytics, Process Optimization and Automation

Experience

1. Director of Technical Services

   Christian Union

   Jan 2021 — Present

   Manages team responsible for processing gifts, sending acknowledgements, CRM maintenance, web form creation, State solicitation compliance, fundraising and constituent reporting, workflow improvements, and Standard Operation Procedure (SOP) documentation. • Automated over 30 processes reducing the needed manpower from 3 to 1 1/2 people in Technical Services allowing the repurpose of manpower to other areas within organization.• Initiated use of API to streamline data transfer between systems and automate reporting saving over $100k in outsourcing costs and internal man hours.• Serves as DBA for Blackbaud Raiser\'s Edge, Blackbaud Luminate, Virtuous, Hivebrite (Online Community and event management software), Virtuous CRM, and FreedCamp (project management software) platforms.• Recommended to Executive Management that organization migrate to Virtuous CRM and led successful conversion process. Met deadlines for launch and wind down of legacy systems, ultimately saving over $80k per year in software costs.• Initiated use of API to streamline data transfer between systems and automate reporting. Proficient knowledge of applications such as Make, AirTable, Zapier, etc.

Education

• The University of Texas at San Antonio

  B.A. Speech Communication, Communication, Marketing, Personality Inventory Assessments (MBTI)

  1999 — 2004