David Coakley

WORK HISTORY

EDUCATION

ABOUT DAVID COAKLEY

A business change and transformation professional with over twenty years of experience in leading and transforming business operations and customer channels End to end transformation experience from strategy and business case development and blueprint design through to design and build of sustainable change capability, leading and directing wide ranging delivery programmes through to implementation and outcomes/benefits realisation Successful direction and delivery of significant multi-million pound programmes, incorporating complex and interdependent projects and management of third party technology and capability providers Provides excellent leadership to internal and external teams across business, IT/Change and broader business functions In doing so leads by example, collaborates and creates high performing teams to enable delivery of change at pace fully aligned with commercial strategy and outcomes. In doing so, simplifies commercial complexity and engages Executives/Boards and broader stakeholders to build programme support, visibility and momentum Experience has included: • Group wide business change for a new membership proposition and related community programme delivery • Design and delivery of two multi million pound digital programmes • Multi/omni channel programme design and delivery • Customer experience transformation • Target Operatiing Model design and delivery of newly designed organisational designs • Conduct risk and operational due diligence • Multi channel leadership of bank replatforming and associated deployment readiness • Business change and operational transformation • Post merger business integration • Operational and channel optimisation including cost reduction and productivity improvement • Business remediation • Target Business Model and Distribution strategy development