David J. Cleaver
Home Retention Specialist Ii @PenFed Credit Union
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WORK HISTORY
Home Retention Specialist Ii @PenFed Credit Union
Frisco, TX, US
PenFed, Friscoe, TX 11/23/2016-PresentHome Retention SpecialistManage portfolio & assist members with inquiries regarding home retention options. Gather supporting documentation. Adhere to investor, state-specific, & federal guidelines to set up approved forbearance plans. Collaborate & coordinate with other servicing departments.• Address member hardships based on changes in members circumstance • Respond to member communications and authorized third parties • Ensure files are worked in accordance with company guidelines·April 2022 Spot Award ·August 2022 Spot Award·October 2022 Spot Award ·January 2023 Spot Award·January 2025 Impact Award
EDUCATION
University of North Texas
Bachelor's degree
SKILLS
ABOUT DAVID J. CLEAVER
Results-driven with a strong track record of success in numerous roles. Demonstrated…
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