David J. Cleaver

Home Retention Specialist Ii @PenFed Credit Union

Garland, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2020 — Present

Home Retention Specialist Ii @PenFed Credit Union

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Frisco, TX, US

PenFed, Friscoe, TX 11/23/2016-PresentHome Retention SpecialistManage portfolio & assist members with inquiries regarding home retention options. Gather supporting documentation. Adhere to investor, state-specific, & federal guidelines to set up approved forbearance plans. Collaborate & coordinate with other servicing departments.• Address member hardships based on changes in members circumstance • Respond to member communications and authorized third parties • Ensure files are worked in accordance with company guidelines·April 2022 Spot Award ·August 2022 Spot Award·October 2022 Spot Award ·January 2023 Spot Award·January 2025 Impact Award

EDUCATION

1990 — 1994

University of North Texas

Bachelor's degree

SKILLS

Strategic PlanningOnboardingAerospaceTrainingFinancial AnalysisRequirements GatheringRisk AssessmentKnowledge ManagementAnalysisComplianceAnalyticsInternal CommunicationsOrganizationOffice ManagementSdlcProject ManagementQualitative ResearchProcess ImprovementTechnical WritingTeam BuildingManagementLeadershipBusiness AnalysisCorporate LawBookkeepingLoansResearchProgram ManagementNegotiationPublic SpeakingCustomer ServiceBusiness Process ImprovementConsultingPowerpointBankingRisk ManagementMicrosoft OfficeSales

ABOUT DAVID J. CLEAVER

Results-driven with a strong track record of success in numerous roles. Demonstrated…

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