David Joseph Cidel

System Engineer Sled K-12 @Palo Alto Networks

Leading conversations about Palo Alto Networks Network Security Product (Strata & SASE) with Education(K-12) Accounts in Atlanta, Georgia • Educate customers and partners on the modern network security landscape and provide updates on ongoing changes to the security platform • Developed & Maintain excellent communications with customer executive management across the region; build customer loyalty through being a trusted advisor • Gather customer technical requirements and identify product and technology gaps to address in security prevention • Generates an implementation plan with timelines for technical solutions that are architected and designed to the customer’s needs • Understand and assist customers through the support escalation process, helping manage support escalations with the customer to closure