David Casillas
Manager of Field QA Operations
- Role
- Field Qa Manager at DISH TV
- Location
- Downey, CA, US
- LinkedIn followers
- 500 followers
About David Casillas
I am a highly dedicated Technical and Customer Service Professional with 20+ years of…
Experience
Field Qa Manager
Aug 2022 — Present
Oversee the Technical Operations - Wireless Field QA team, ensuring smooth dailyoperations.• Estimate, prioritize, plan, and coordinate testing activities.• Formulate detailed, comprehensive, and well-structured test plans and test cases.• Identify, record, thoroughly document, and track bugs systematically.• Develop and implement testing processes for both new and existing products to align with customer requirements.• Collaborate with internal teams (IT, RAN, Engineering, Product Development) to discern device and system requirements.• Effectively communicate testing results, working collaboratively to resolve issues and enhance the overall customer experience.• Collaborate with Network, Care, and VOC teams to share testing outcomes and drive resolutions for an improved customer experience.
Education
De Vry University
Technical Management
2003 — 2005
Skills
- Customer Service
- Testing
- Wireless
- Business Process Improvement
- Strategic Planning
- Management
- Vendor Management
- Telecommunications
- Analysis
- Call Center
- Contact Centers
- Mobile Devices
- Customer Experience
- Strategy
- Cross-Functional Team Leadership
- Product Management
- Troubleshooting
- Program Management
- Wireless Technologies
- Call Centers
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