David Capener
Operations Manager @Kss Nw Ltd
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WORK HISTORY
Operations Manager @Kss Nw Ltd
Bolton, GB
As Operations Manager for KSS NW UK, I oversee the planning, coordination and delivery of security, risk management and profit-protection services across festivals, events, retail and commercial environments. My responsibilities include ensuring operational compliance, maintaining service quality and supporting a nationwide workforce through effective processes, communication and leadership.Key elements of my role include: • Leading operational planning and deployment for large-scale festivals, concerts and public events, ensuring safe and efficient crowd management. • Supporting retail and commercial guarding operations, with a focus on service quality, risk reduction and client assurance. • Working closely with Loss Prevention and Investigations teams to coordinate intelligence-led activity and maintain high standards of evidence and compliance. • Ensuring all operations adhere to SIA licensing, health and safety requirements and internal quality standards. • Overseeing incident reporting, data accuracy and operational documentation to support continuous improvement across service lines. • Collaborating with training, HR and H&S leads to maintain workforce competence, welfare and readiness. • Contributing to operational development, process improvement and the integration of technology such as the myKSS platform.My role supports the company’s commitment to delivering safe, reliable and intelligence-led services for clients across the UK.
EDUCATION
Hugh Baird University Centre
Business, Management, Marketing, and Related Support Services
Security Academy
Terrorism and Counterterrorism Operations
Hugh Baird University Centre
Music Technology
ABOUT DAVID CAPENER
With over a decade of specialised experience in security operations and crowd management, I currently lead as a Senior Operations Manager at Compact Security Services. My expertise spans crisis and emergency management, risk assessment, and contingency planning, ensuring safe and secure environments for high-profile events and venues across the UK.I hold certifications in Counter Terrorism and SIA accreditations, enabling me to design and implement robust evacuation procedures, surveillance operations, and incident response strategies. My leadership has contributed to the successful delivery of major events, consistently safeguarding thousands of attendees.I am passionate about advancing professional standards within the security industry and welcome opportunities to collaborate, share expertise, and support organisations in achieving excellence in safety and crowd management.
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