David Burdine
Sr. Service Delivery Manager at Bass Pro Shops
- Role
- Sr Service Delivery Manager at Bass Pro Shops
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About David Burdine
Globally-experienced director with extensive and progressive experience in Service Management, Information Technology, and Data Center Operations and Management with an excellent record of accomplishment in identifying needs, then designing and implementing comprehensive programs to address them. Strong leader with proven strategies, business processes, business acumen, communication, and motivational skills that consistently meets or exceeds goals, objectives, and expectations. Demonstrated ability to understand technical complexities, analyze situations and make sound decisions, improve service, eliminate issues and cut costs while communicating with customers. Proven ability to relate day to day activities of the data center to key business processes and deliverables. Solving IT and business problems via technology and proven processes.Specialties: Operational Excellence • IT Service Management • Incident Management • Problem Management• Escalation Management • Project Management • Leadership • Strategic Planning • Vendor Management • Crisis Management
Experience
Sr Service Delivery Manager
May 2018 — Present
Education
The University of Texas at Dallas
BS, Business Administration with Emphasis on Information Systems
Skills
- Disaster Recovery
- Crisis Management
- High Availability
- Process Improvement
- Itil
- Microsoft Exchange
- Disaster Response
- Integration
- Availability Management
- Project Portfolio Management
- Business Continuity
- Outsourcing
- Sdlc
- Sap Products
- Infrastructure
- Unix
- Problem Solving
- Management
- Enterprise Architecture
- Continuous Improvement
- Erp
- Project Execution
- Situation Management
- Facilities Management
- Project Planning
- Facilities Planning
- Service Delivery
- IT Management
- Service Continuity
- IT Strategy
- Business Analysis
- Information Technology
- IT Outsourcing
- Governance
- Business Process Improvement
- Service Management
- IT Service Management
- Sap
- Change Management
- Data Center
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