Dave Buchert
Director, Customer Success at Obsidian Security
- Role
- Director, Customer Success at Obsidian Security
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Dave Buchert
With over two decades of experience in customer success, cybersecurity, and IT, I thrive at the intersection of business strategy, technical expertise, and relationship management. As a Principal Customer Success Manager at Obsidian Security, I partner with some of our largest customers, ensuring they maximize the value of our SaaS security solutions while achieving their strategic goals.I specialize in building strong, lasting relationships, guiding customers through complex security landscapes, and driving product adoption, renewals, and long-term success. My approach is data-driven and proactive, leveraging analytics and deep industry insights to uncover opportunities, mitigate risks, and advocate for customer needs—both internally and externally.Before Obsidian, I played a pivotal role at Zscaler, managing a $36M+ ACV portfolio, leading strategic customer engagements, and earning recognition as a President’s Club winner and Global CSM of the Quarter twice. I’ve also shaped internal processes, trained new hires, and developed customer advocacy programs that brought executive-level champions to major industry events.Beyond the numbers, I take pride in navigating fast-paced startup environments, solving challenges creatively, and collaborating across functions to ensure mutual success for both customers and the company.I\'m always open to meaningful conversations—whether it\'s about SaaS security, data analytics, customer engagement strategies, or industry trends.
Experience
Director, Customer Success
Jun 2025 — Present
Education
Ambassador University
Bachelor of Science - BS, Management Information Systems, Minor: Business Administration
1996
Bellevue College
Certificaiton, UNIX Programming, HP System and Network Administration I & II
1998
Skills
- Telecommunications
- Leadership
- Program Management
- Customer Relationship Management (Crm)
- Production Support
- Networking
- Strategy
- Technical Support
- System Administration
- Business Analysis
- Crm
- Team Leadership
- Project Management
- Product Management
- Customer Support
- Account Management
- Change Management
- Software Industry
- Team Management
- Unix
- Troubleshooting
- Enterprise Software
- Enterprise Architecture
- Software Implementation
- Professional Services
- Team Building
- Management
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