David Howard

About David Howard

As a dedicated Senior Software Engineering Manager at Medallia, I bring over 15 years of…

Experience

1. Senior Software Engineering Manager, Observability and Performance

   Medallia

   May 2022 — Present

   Manage both Observability Engineering and Performance Engineering teams * Observability milestones:** Built and operated an in-house solution that can handle observability signals at scale, with 1 billion metrics per minute, 3 trillion log events per 30 days, and 1 PB of trace data per 30 days.** Removed vendor dependency for metrics, logs, and tracing, saving Medallia at least 10 Million dollars annually ** Designed and built an observability platform for massive scale, including significant signal increases due to acquisition onboarding.* Performance milestones:** Led Medallia to the only enterprise-ready Customer Experience SaaS platform in the industry due to focus on scalability ** Designed and built in-house load test tooling for performance testing, load testing, stress testing, and soak testing for both browsers and APIs.** Deep expertise in the JVM, providing advice and guidance to the SRE team when deeper knowledge was required to determine the cause of issues.

Education

• Brigham Young University

  B.S., Information Technology, Networking emphasis

  2001 — 2010

Skills

• Domain Name System (Dns)
• Technical Support
• Web Development
• Windows
• Perl
• Operating Systems
• Servers
• Linux
• Unix
• Html
• Java
• Databases
• Cascading Style Sheets (Css)
• Dns
• Javascript
• Sql
• Weblogic
• Css
• Php
• Mysql
• Testing
• Cloud Computing
• Web Applications
• Apache
• Computer Hardware
• Disaster Recovery