David Brooks
Principal Consultant @Curzon Consulting
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WORK HISTORY
Principal Consultant @Curzon Consulting
Cheltenham, GB
EDUCATION
University of Exeter
Bachelor's degree, Economic and Geography
SKILLS
ABOUT DAVID BROOKS
Marketing and Customer Experience Director with 20+ years’ experience delivering growth, digital capability and customer-led strategy within large, regulated insurance and financial services organisations.Extensive experience owning end-to-end customer journeys across acquisition, onboarding, servicing and retention, integrating digital, direct, and assisted channels to improve conversion, retention and customer outcomes. Strong background in marketing effectiveness, brand strategy, proposition development and customer insight, underpinned by data-driven decision making.Experienced operating at scale within complex governance and regulatory environments, working closely with underwriting, operations, distribution, technology and risk teams to deliver sustainable commercial performance and consistent customer experience.CORE SKILLSGlobal Brand Strategy & LeadershipCustomer & User Experience (CX / UX)Customer Journey Mapping & OptimisationBrand Management & Brand IntegrityStrategic Direction, Business Development & Management ConsultancyData-Driven Decision makingDigital & Performance MarketingTech-Enabled Brand SolutionsCross-Functional LeadershipMentoring & Talent DevelopmentCultural & Consumer InsightStakeholder EngagementAI-Enabled Customer & Brand Analytics
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