David Bose

About David Bose

More than two decades of leadership experience driving change and improving efficiency in Customer Service management, partner management, escalation management, and software customer care. Proven record providing management direction of complex multi-faceted mission-critical technical teams. A comprehensive history of improving support delivery to meet evolving client needs, using AI to inject efficiency into the support process, and building teams to execute new business initiatives. Comfortable interacting with all levels of an organization in ambiguous and challenging situations. Ability to quickly gain an understanding of complex situations and delegate team action. Superior track record in developing teams and executing communication strategies for internal and external customers.Specialties: Escalation Management, Customer Support Management, IP Partner Support, Retail Management, EDI Software Support Management, Crisis Management

Experience

1. Ww Program Director Saas Software Support, Support Planning, and Partner Management

   IBM

   Jan 2024 — Present · Columbus, OH, US

Education

• University of Cincinnati

  English, Communications and Information Services

  1990 — 1993

• Western Governors University

  Business Admin

Skills

• Solution Selling
• Crm
• Electronic Data Interchange (Edi)
• Business Intelligence
• Salesforce.com
• Leadership
• Business Analysis
• Pre-Sales
• Integration
• Cloud Computing
• Software as a Service (Saas)
• Great Motivator
• Customer Satisfaction
• Management
• Customer Relationship Management (Crm)
• Business-to-Business (B2b)
• Sales
• Customer Support
• Professional Services
• Customer Service
• Edi
• Team Leadership
• Enterprise Software
• Sales Management
• Retail
• B2b
• Strategy
• Saas
• Process Improvement