David B. Harper

About David B. Harper

Through my 20 plus years of service in providing Customer Service, Technical Support, Software Training, Software Sales, Computer Operations, and General Business Analysis.I have been able to encompass a great deal of skills through out my professional journey. The skills that I have attained gives me the ability to creatively assemble technological strategies for end users to apply to there processes to drive efficiency and problem solving to solutions which ultimately increases there ROI. I am able to accomplish such goals by not only consulting on hardware and software but also teaching the end user so that the end user is in complete synergy with there chosen technology.Specialties: Understanding the customer needs, Creatively deliver a technological solution, developing relationships with the end user.

Experience

1. Edi Application Specialist

   Epicor

   Oct 2022 — Present · Cleveland, OH, US

Education

• The Ohio State University

  Business and Computer Coursework

• The Ohio State University

  Government and Pre Law

  1981 — 1982

• New Horizons

  A+ Network + MCSA, Computer Systems Networking and Telecommunications

Skills

• Active Directory
• Hardware
• Help Desk Support
• Technical Support
• Build Strong Relationships
• Software Implementation
• Cold Calling
• Linux
• Software Documentation
• Software Hardware Troubleshooting
• Software Installation
• Troubleshooting
• Computer Software Training
• Customer Satisfaction
• Training
• Sharepoint
• Technical Translation
• Software Training Development
• Microsoft Technologies