David Berko
Director of Customer Success @BridgeView Life Sciences - a Zensar Company
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WORK HISTORY
Director of Customer Success @BridgeView Life Sciences - a Zensar Company
Baltimore, MD, US
As Director of Customer Success at BridgeView, I lead and inspire a high-performing team of industry experts across support services, implementation, project management, data operations, and application support. I oversee client relationships to ensure BridgeView delivers the leadership, strategic guidance, and operational excellence each client needs to succeed.I focus on optimizing processes, defining best practices, and ensuring seamless service and application delivery. Acting as the primary liaison between clients and BridgeView, I align business objectives with tailored solutions - engaging the right stakeholders at the right time and deploying the right resources to drive measurable results
EDUCATION
The Johns Hopkins University - Carey Business School
Master of Science (MS), Information Technology
University of Maryland Baltimore County
Bachelor of Arts (BA), Geography and Cartography
SKILLS
ABOUT DAVID BERKO
David is a strategic Leader with a proven track record of success in the pharmaceutical, biotech, life sciences, and technology industries- 20+ years of progressive experience in client success, strategy, operations, business partnerships, vendor management, and general technology- Proven ability to deliver results and exceed expectations- Strong leadership and communication skills- Expertise in Veeva CRM, Vault Commercial Suite, and other industry-leading software solutions- Passionate about helping clients (internal and external) achieve their goals - and uncover KPIs and opportunities Recent Accomplishments include- Grew Consulting Firms\'s Strategic Engagement practice by 25% in 1 year- Led the implementation of a CRM system for a top 30 global pharmaceutical company, resulting in a 15% increase in sales productivity- Was the lead technical (IT) resource for the Medical Affairs and Regulatory teams on a 2023 drug launch, working hand-in-hand to ensure applications and systems met SOPs, business needs, and alliance executive metrics- Selected and implemented organization-wide grants and sponsorships (funding and giving) platform to support multiple and distinct business functions- Developed and implemented a new customer onboarding process for a medical device company, resulting in a 50% reduction in time to marketSkills include- Customer Success- Strategic Planning- Business Analysis- Product Launch Planning - Sales Training- Commercial Learning- Project Management- Change Management- Customer Relationship Management (CRM)- Content Management- Software Selection and Implementation- Data Analysis- Presentation and Communication Skills- Partner/Vendor Management - Veeva CRM, Veeva Vault, Veeva Commercial Suite David is a strategic leader with a proven track record of success in the pharmaceutical, biotech, and life sciences industries. Passionate about helping clients/teams achieve their goals, he is confident in making a significant contribution to your team.
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