David Binder

Senior Network Technician @Lexisnexis Reed Tech Corporate

Promptly respond to level two help desk requests utilizing help ticket systems such as Cherwell, ServiceNow, and Jira; Teams; and email platforms Fulfill other key tasks such as addressing hardware and software issues; imaging desktops and laptops through preboot execution environment (PXE) boot and USB stick; deploying computers and printers; obtaining and distributing equipment; implementing asset tags; and managing asset tracking database Take full charge of managing various technologies and components, such as computers through System Center Configuration Manager (SCCM); Citrix Virtual computers through Citrix Director; desktops and laptops across three different domains; and six-month rotation of archive tape backups Administer user accounts and BitLocker codes through Active Directory Handle the replacement of different types of hardware in desktops, laptops, and printers; configuration of iPhones for new users; and creation of new users in Office 365 Conduct scanning of connected computer and troubleshoot identified vulnerabilities during computer scanning Maintained Spectra T950 Tape Library and relayed backup media, which included LTO-5 and -7 tapes for incoming and outgoing transfers with Vital Records, Inc. Make use of Blancco software and degausser in wiping hard drives as well as shredder in destroying retired hard drives