David Backham
CEO and Founder @Soliloquy Ltd
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WORK HISTORY
CEO and Founder @Soliloquy Ltd
Peterborough, GB
Since 2013 Soliloquy has operated as an IT service management consultancy and training business.I have worked as author and editor producing white papers, books, journal articles and blogs; developing training courses, presenting at conferences and seminars, designing and operating a web-site sharing ITSM best practices with a global audience.As a consultant I provide subject matter expertise in ITIL v4, ISO/IEC SIAM, COBIT 5, LEAN Six Sigma. I have performed several consultancy engagements typically implementing ITSM practices and tools. These are listed separately by client in my profile.Speaker: itSMF UK conference 2002, 2006, 2008, Pink 2003, SDI 2008, SITS 2017, 2018
EDUCATION
The Open University
Masters, Business Administration
University of Stirling
MBA, Entrepreneurship & Business Venturing
Point Blank Music School
Music Production, Music Production
The Open University
BSc, Technology, Computing & Mathematics
University of Leicester
BSc, Mathematics
SKILLS
ABOUT DAVID BACKHAM
Expert level knowledge and practical experience of IT operations management drawing from best practices including ITIL, SIAM, ISO COBIT and LEAN Six Sigma. Specialist consultant working on transformation projects as subject-matter expert in ITSM practice.Brings people and processes together through coaching and mentoring to successfully manage technology. Highly experienced with knowledge of service integration and management (SIAM) in multi-supplier scenarios and implementation and operation of service management tools and processes including ServiceNow.Qualifications: MBA, LEAN Six Sigma Black Belt; MSP Practitioner; PRINCE2 Practitioner; ITIL v4 MP, v3 Expert, v2 Manager; SIAM Foundation, ISO/IEC Consultant; Cobit v5 Foundation; Gartner Certified Total Cost of Ownership (TCO) Expert, Azure Fundamentals (AZ900)Awards: Fellow in Service Management (FSM) awarded by PrISM, member of the British Computer Society (MBCS), finalist for itSMF Contributor of the Year 2013.
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