Dave Rosenblatt
Ids Manager, Enterprise Reliability and Availability @Toyota North America
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WORK HISTORY
Ids Manager, Enterprise Reliability and Availability @Toyota North America
Baltimore, MD, US
Responsible for 24x7 production support of end-user applications for all Call Center users across TFS, including external suppliers. User audience is over total end-users. Assisted in moving IT Department from ITIL practices to SAFe/DevOps methodologies. Responsible for stabilizing all Customer Service Center (CSC) applications throughout TFS. Responsible for all production support of all Salesforce production deployments. Deployed Google Chrome as TFS Salesforce standard, improving response time by 35%. Reduced overnight processing time for Salesforce Collections Support by 85%. Deployed NICE upgrade, automating evaluations and improving performance by 25%. Automated department escalations using SharePoint, receiving 2015 TFS Innovation Award. Provide technology support for entire Collections line of business.
EDUCATION
United Theological Seminary
Master's of Arts in Christian Ministry
SKILLS
ABOUT DAVE ROSENBLATT
Visionary and goal-oriented Information Systems Senior Executive with over 30 years…
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