David Clayton

Experience

1. Collection Credit Analyst

   American Express

   Feb 2019 — Present · Sunrise, FL, US

   Credit Risk Strategy: Monitor credit portfolios and optimize profit-based risk management decisions at all stages of the customer credit lifecycle•Reviewed large volumes of diversified information and implement changes within concentrated time frames Reviewed •Utilized communication skills, while driving a successful merchant experience on the phone.•Negotiate, collect and resolve delinquent consumer and small business accounts using persuasive communication skills and a consultative approach to encourage future card usage.•Utilize your negotiation and influencing abilities by offering our Small Business and Consumer customers’ solutions using products and services from the American Express Portfolio.

Education

• Northern Caribbean University

  B.Sc. Management Studies

  2006 — 2010

• Nova Southeastern University

  Master of Business Administration (M.B.A.)

  2013 — 2015

Skills

• Credit Card Terminal Programming
• Microsoft Word
• Sigmaxl Statistical Software: Data Analytics
• Powerpoint
• Microsoft Excel
• Data Analytics
• Electronic Payment
• Marketing
• Budgets
• Project Management
• E-Payments
• Time Management
• Consultative, Value-Based Solution-Selling Skills
• Marketing Communications
• Merchant Services
• Process and Quality Control
• Salesforce.com
• Payment Card Processing
• Mobile Payment
• Strong Interpersonal Skills, Integrity and Relationship Management Skills
• Credit Cards
• Integrated Marketing
• Training
• Marketing Strategy
• Public Speaking
• Crm
• Budgeting
• Microsoft Office
• Sales
• Ability to Manage Multiple Priorities and Maintain a High Attention to Detail
• Customer Service