David Abreu
Site Manager at Dish Network
- Role
- Site Manager at DISH TV
- Location
- South Plainfield, NJ, US
- LinkedIn followers
- 500 followers
About David Abreu
Experienced manager delivering strong business performance, enhancing profitability, and reducing costs. Acknowledged as leader in managing large, diverse workforces successfully, enhancing service levels and productivity, and consistently exceeding quality standards/objectives.
Experience
Site Manager
Jan 2019 — Present · Roseland, NJ, US
Develop, manage and motivate a strong, effective Management team of 5 direct reports/16 indirect over 6 departments (Sales, Retention, Movers, On-Tech, Upgrade, Outdoors)• Build and implement strategies to meet financial and quality objectives through consistent monitoring and communication of/with Agents and Supervisors • Engage in pre-emptive forecasting of industry and business trends to ensure proper staffing and support throughout departments over the course of the year• Nurture relationships within different areas of Dish including QA, Command Center and IT to ensure timely and accurate resolution of matters• Ensure highest measures of quality standards implemented; liaise with QA, Agents and Management to review quality issues and deliver coaching/mentoring to rectify issues• Support new initiatives not found in other calls centers including On-Tech, Movers, and Upgrade. This includes managing Agents, learning new policies and procedures, supporting Management in successful implementation/target achievement of goals
Education
State University of New York at Oswego
Bachelor's degree, Marketing
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