David Zugger

About David Zugger

Experienced Vice President of Risk with a demonstrated history of working in the banking…

Experience

1. SVP, Director of Analytics Payments Services

   Huntington National Bank

   Jun 2021 — Present

   Responsible for performing complex data analytics in support of disputes services, including identification of fraud trends, business forecasting, staffing analysis, incentive processing, and mitigation strategies. Utilizing disputed transaction data mining and database applications, including Tableau, SAS, SQL, and Monarch.\\\\n• Provide leadership, coaching, and mentoring to a team of 3 sr. analysts. Track employee performance and initiate employee action plans, where applicable. Develop analytic, leadership, and work skills of team members; providing team members with the experience needed to further their career development.\\\\n• Provide analysis of disputed transaction data for executive team and other business units. Collaborate with business and technology partners to facilitate communication between IT and Consumer Services.\\\\n• Execute business initiatives to drive improvement to customer, employee, and business outcomes. Lead technology and people change through process automation and expansion of payments offerings to enhance the customer experience.\\\\n• Act as the consumer payments subject matter expert (SME) developing solutions as the business evolves, socializing recommended solutions with key stakeholders and ensuring compliance through state, federal, and regulatory guidance.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Skills

• Strategy
• Finance
• Analysis
• Cross-Functional Team Leadership
• Vendor Management
• Analytics
• Call Centers
• Financial Analysis
• Risk Management
• Process Improvement
• Credit Cards
• Business Analysis
• Project Management
• Business Process Improvement
• Forecasting
• Six Sigma
• Leadership
• Analytical Skills